Shipping Policy
Thank you for choosing Adelaide Heat Pumps for your heating needs. We are delighted to serve customers within Australia. Below, you will find detailed information regarding our shipping process.
1. Shipping Locations
We currently offer shipping services exclusively within Australia. Unfortunately, we do not offer international shipping at this time.
2. Shipping Methods
We aim to provide you with the best shipping options to ensure your order reaches you as quickly and securely as possible. Our primary shipping carrier is [Carrier Name], and we offer the following shipping methods:
Standard Shipping: 7 days
Express Shipping: 3 days
Please note that delivery times are estimates and may vary depending on your location and order volume.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order, your location, and the selected shipping method. You can view the shipping cost at the checkout before finalising your purchase.
4. Order Processing
We strive to process and ship your order promptly. Orders are typically processed within 2 business days from the date of purchase. You will receive a confirmation email with tracking information once your order has been shipped.
5. Tracking Your Order
To track your order, please use the tracking information provided in the shipping confirmation email. You can also log in to your Adelaide Heat Pumps account to view order status and tracking details.
6. Delivery
Delivery times may vary based on your location and the chosen shipping method. While we make every effort to ensure your order reaches you in a timely manner, please understand that external factors, such as weather conditions or carrier delays, may occasionally affect delivery times.
7. Missing or Delayed Shipments
If your order is significantly delayed or goes missing, please contact our customer support team at accounts@adelaideheatpumps.com.au or call 08 8312 5969. We will assist you in tracking down your shipment and resolving any issues promptly.
8. Shipping Restrictions
We adhere to all relevant shipping regulations within Australia. Certain products may have specific shipping restrictions due to their nature. Please review individual product pages for any shipping restrictions or additional information.
9. Change of Shipping Address
If you need to change the shipping address for your order after it has been placed, please contact our customer support team as soon as possible. Address changes may affect the delivery timeline, so prompt communication is essential.
10. Returns Due to Shipping Issues
If you encounter any issues with your order related to shipping, please refer to our Return Policy for information on how to initiate a return or contact our customer support team for assistance.
11. Contact Us
If you have any questions or concerns regarding our shipping policy or require further assistance, please do not hesitate to reach out to our customer support team at accounts@adelaideheatpumps.com.au or call 08 83125968. We are here to provide you with excellent customer service and ensure a smooth shopping experience.
12. Changes to this Policy
Adelaide Heat Pumps reserves the right to update or modify this shipping policy at any time. Any changes will be posted on our website, and the date of the latest revision will be indicated.
