PRIVACY
How we handle
your information.
This notice explains how Adelaide Heat Pumps handles information submitted through this website.
Information we collect
We may collect your name, email address, mobile number, installation or delivery address, postcode, project details, product preferences and photos or files you choose to upload.
Why we collect it
We use this information to prepare estimates and quotes, assess installation or delivery requirements, respond to enquiries, arrange work and maintain appropriate business records.
Who receives it
Information may be provided to service providers that help us operate the website and manage enquiries, including ServiceM8, website hosting and email providers. We only disclose information where reasonably required to respond to your request, provide a service or meet a legal obligation.
Website measurement
We may record anonymous events such as an estimate being started, completed or submitted. These events are used to improve the website and do not include your name, contact details, address or uploaded photos.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. Information is retained only for as long as reasonably required for the purposes above or to meet legal and business-record obligations.
Access, correction or questions
You may ask what personal information we hold about you, request a correction, or raise a privacy concern by emailing hello@adelaideheatpumps.com.au.
Last updated: 5 September 2026